SHIPPING INFORMATION
Shipping and Delivery Times
Shipping and Delivery times can vary based on the items ordered, warehouse shipping point, delivery location, inventory availability, size of the product and method of shipping. Items shipped from our warehouse are generally processed within 2 business days or less. We make every effort to ship products within 2 business days from the time we receive the order. The our Ontario warehouse utilizes various shipping carrier Ground Service options.
How is my total delivery time determined?
The total delivery time for your order is based on the time your order is placed until the time you receive it. Delivery time is broken down into pre-ship processing time and shipping time.
Pre-Ship Processing Time is the time it takes from when you submit your order to when the product leaves the warehouse. Items shipped from our warehouse are normally processed within 2 business days or less.
Shipping time is measured from when your order leaves the warehouse to when it arrives at your home or office. In most cases, orders shipped via standard ground service arrive within 3-5 business days from the time you placed your order.
Shipping Restrictions
www.dolce-gusto.ca does not ship product to P.O. Boxes or outside of Canada. For a list of countries that currently sell Nescafe® Dolce GustoTM in their markets, please visit www.dolce-gusto.com.
PRODUCT RETURN POLICY
If there is an issue with an item purchased from www.dolce-gusto.ca because it was damaged during shipping or because of a mistake made by www.dolce-gusto.ca, please contact us by phone at 1-888-809-9267 and we will assist you immediately.
Because Nescafe® Dolce GustoTM is a food product, we are unable to accept returns for food safety and quality assurance reasons. Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase. We have set specific guidelines to ensure that we handle all inquiries swiftly and to our customers’ satisfaction. If there are any issues with your order please contact us immediately so that we can meet your needs without delay.
