Questions?

FAQs

The Machine

What is NESCAFÉ® Dolce Gusto™? NESCAFÉ® Dolce Gusto™ is a new coffee machine and a patented capsule system that produces high quality coffee-shop style beverages including Espresso, Cappuccino, Latte Macchiato and Lungo at the touch of a button. The machines are available in black, red, and cream. NESCAFÉ® Dolce Gusto™ is a joint venture between Nestlé® and KRUPS® and is intended for the at-home consumer.

How does the machine work?

The NESCAFÉ® Dolce Gusto™ machine heats water, which is passed at high pressure through a capsule of high quality NESCAFÉ® roast and ground coffee into the cup. This 15 bar system, uses pressure similar to coffee house machines to deliver a great cup of coffee every time. The coffee that is used in the capsules is made of premium 100% pure Arabica coffee beans.

The high pressure and capsule technology is designed to deliver an even distribution of water and pressure thru the coffee to maximize the flavour. While traditional drip coffee machines operate at one bar of pressure (normal atmospheric pressure) and a number of other one-cup coffee machines operate at no more than two bars, the NESCAFÉ® Dolce Gusto™ system can operate at 15 bars. The higher the pressure the more flavour is extracted from the coffee. Each capsule makes one beverage serving in under a minute.

NESCAFÉ® Dolce Gusto™ is the only single cup coffee machine that prepares both hot and cold coffee shop beverages at the touch of a button.

The Capsules

What capsule varieties will be available?

Available in-store and online:	Available online only:
Caffè Lungo	Iced Cappuccino (w/ milk capsule)
Latte Macchiato (w/ milk capsule)	Mocha (w/ mocha capsule)
Cappuccino (w/ milk capsule)	Espresso
Chococino® (w/ milk capsule)
Caffè Americano

What about the milk component of Cappuccino or Latte Macchiato? What kind of milk is it?

Consumers preferring these types of coffee beverages simply insert a coffee capsule and a milk capsule. Heated water flows through the capsule under pressure to produce the milky foam found in high quality Cappuccino or Latte Macchiato beverages. Many consumers find that making cappuccino with fresh milk at home from a steam pipe is too complicated and messy. They see this system as the easiest way to get an excellent Cappuccino or Latte.

How many capsules will I need for one cup of coffee?

One capsule makes one cup of Espresso, Caffè Lungo or Caffè Americano. To make Cappuccino, Iced Cappuccino, Chococino® and Latte Macchiato, one coffee capsule and one milk capsule is needed.

Where will I be able to buy the coffee capsules and how much will they cost?

Achieving coffee shop quality in your own home is closer than you think.

You can purchase NESCAFÉ® Dolce Gusto™ capsules at fine retailers near you such as: The Bay, Home Outfitters, Sears, London Drugs, Centre de Rasoir, Linen Chest, among others.

Effective September 2009 you will be able to purchase your NESCAFÉ® Dolce Gusto™ capsules at traditional grocery stores such as Wal Mart, Loblaws, Zellers and at many KRUPS® dealers such as gourmet kitchen stores. Additionally, the capsules can also be purchased online at www.dolce-gusto.ca.

Can you use other coffee capsules or only NESCAFÉ® Dolce Gusto™ capsules?

Only NESCAFÉ® Dolce Gusto™ coffee capsules are suitable for use with this machine. They are the only capsules that were developed to fit and that correspond to the high quality requirements for this system.

Preparation Tips

Can I combine products in other than the suggested way (e.g. use the Cappuccino milk capsule with the Caffè Lungo coffee or prepare a large coffee mug using the espresso capsule) which is recommended for a small cup?

Nestlé® product specialists have developed each recipe to deliver the perfect product when used as recommended. Of course, individual's taste and expectation vary.

What water should I use to fill the water tank and prepare my beverages?

Tap water is OK as long as it is free of odours that might alter the taste of the beverage. Bottled or filtered water is recommended. Refer to System Manual for info on water hardness and impact on frequency of descaling. Do not use refrigerated water as this might impact the temperature of the beverage. Use always fresh water and replace the water if system has not been used for extensive periods of time.

For preparing Cappuccino or Latte Macchiato you recommend using the milk capsule first. Why?

By using the milk capsule first and then the coffee capsule, the foam of the final beverage remains white. This is the authentic way of preparing these beverages. If the opposite is done, the foam becomes brown. However, there is no problem with the taste or enjoyment of the cup.

Do the coffee capsules contain sugar?

No. The coffee capsules contain 100% pure roast & ground coffee. To match your desired taste, you need to add sugar and/or milk, cream, etc…

Why do the milk capsules contain sugar?

The milk in the capsule is slightly sweetened (see nutritional values on the box) in order to deliver perfectly balance taste and to add convenience for the consumer. Additional sugar may be added to achieve desired sweetness.

Why is the top of my coffee covered with a foam layer?

The foam layer covering the NESCAFÉ® Dolce Gusto™ Espresso, Caffè Lungo and Caffè Americano beverages is called "crema" and is the result of thorough extraction of the coffee contained in the capsule by hot water delivered at elevated pressure. Crema is a widely recognized sign of high quality coffee. Consumers can easily test the crema strength by smoothly depositing granular sugar on the crema layer. If crema is good, sugar will take several seconds before sinking under the crema layer.

Should I stir before consuming my Cappuccino or Latte Macchiato beverage?

The successive addition of milk first and coffee second results in the authentic layered beverage (white milk in the bottom of the cup, brown coffee in the middle, white milk foam on the top). Some people prefer to consume without stirring (which will lead to changing experience during drinking). Some others prefer to stir in order to have a homogenous taste from start to end. It is up to each person to experiment and find the most enjoyable way.

For how long can I keep the products?

The expiration date for the product is written on the box. The freshness of the product is assured for up to 12 months from the production date. This is achieved by hermetically sealing the product in the capsule and by excluding oxygen. The only precaution is to keep the capsules in a dry, clean place away from heat or direct sunlight.

Could I reuse a capsule?

Always remove and discard the capsule once beverage preparation is completed and the light stopped blinking. Never use the same capsule twice.

Could I leave the used capsule in the machine or should I immediately discard it?

Once beverage preparation is complete and the light stops blinking, remove and discard the capsule.

How long does it take to prepare a beverage?

Depending on the beverage: Espresso (50 ml) in less than half a minute, Caffè Lungo (110 ml) in less than one minute, Cappuccino and Latte Macchiato which require the use of two successive capsules will take a little longer than a minute.

Can I open the capsule? Do I need to open the capsule first?

No, you must not open the capsule. Please follow the instructions in the user manual.